FAQ

**Shipping & Delivery**

Q: How long does delivery take?
A: We deliver across India within 2–5 business days. Some remote areas may take up to 7 days.

Q: Is shipping free?
A: Yes! We offer free shipping on all orders across India.

Q: How do I track my order?
A: Click "Track Orders" in the menu at the top of the page and enter your order ID.

**Payment**

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, RuPay, Maestro, American Express, Diners Club, and UPI.

Q: Is it safe to pay on Neelzo?
A: Yes, all payments are 100% secure and encrypted. We never store your card details.

Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available on select orders across India.

**Returns & Refunds**

Q: What is your return policy?
A: You can return any product within 4 days of delivery if it is unused and in original packaging.

Q: How do I return a product?
A: Contact us on WhatsApp at +91 80769 33625 or email support@neelzo.com and we will guide you through the process.

Q: When will I get my refund?
A: Refunds are processed within 5–7 business days after we receive the returned product.

**Products**

Q: Are your products original?
A: Yes, all products sold on Neelzo are 100% genuine and quality checked.

Q: Do products come with a warranty?
A: Warranty depends on the product. Check the product description page for details.

**Contact**

Q: How can I reach Neelzo?
A: You can contact us via:
- WhatsApp: +91 80769 33625
- Email: support@neelzo.com
- Location: New Delhi, India

Q: What are your support hours?
A: Our team is available Monday to Saturday, 10 AM – 7 PM IST.