Return and Refund Policy

Return and Refund Policy

Last Updated: [23-06-2026]

At [Neelzo], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [4 DAYS] of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, accessories, and documentation.

  • Not be damaged due to misuse, negligence, or improper handling after delivery.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return, please contact us at:

Email: [Neelzostore@gmail.com]

Please include:

  • Order Number

  • Customer Name

  • Reason for Return

  • Photos of the product (if applicable)

Our support team will review your request and provide return instructions.

3. Return Timeframe

Return requests must be submitted within [4 DAYS] from the date of delivery.

Requests received after this period may not be eligible for return or refund.

4. Refund Process

Once we receive and inspect the returned item:

  1. We will notify you regarding approval or rejection of the refund.

  2. Approved refunds will be processed to the original payment method.

  3. Refunds may take additional time depending on your bank, payment provider, or financial institution.

5. Refund Processing Time

Approved refunds are generally processed within [7 days] after the returned product has been received and verified.

Please note that actual crediting times may vary based on your payment provider.

6. Exchange Policy

If you received:

  • A defective product

  • A damaged product

  • An incorrect product

  • A product with a manufacturing defect

you may request an exchange instead of a refund, subject to product availability.

If the requested replacement is unavailable, a refund may be offered.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, missing parts, or different from what you ordered:

Please contact us within [4 DAYS] of delivery and provide:

  • Order Number

  • Description of the issue

  • Clear photographs or videos showing the problem

After verification, we may offer:

  • A replacement

  • An exchange

  • A full or partial refund

depending on the circumstances.

8. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

  • Personal care products

  • Beauty and hygiene items

  • Undergarments

  • Perishable goods

  • Gift cards

  • Digital products or downloadable content

  • Customized or personalized products

  • Clearance or final sale items

  • Any item specifically marked as non-returnable

9. Return Shipping Costs

If the Return Is Due To:

Our Error

(Incorrect, defective, damaged, or wrong product received)

  • Return shipping costs will be covered by [Neelzo].

Customer Preference

(Change of mind, incorrect order placed by customer, etc.)

  • Return shipping costs may be the responsibility of the customer.

  • Original shipping charges, if any, may not be refundable.

10. Order Cancellations

Orders may be cancelled before shipment by contacting us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the Return Policy will apply instead.

11. Partial Refunds

In certain situations, partial refunds may be granted, including:

  • Items returned with missing components

  • Products showing signs of use

  • Products returned in damaged packaging

  • Returns approved under special circumstances

The refund amount will be determined after inspection.

12. Refused Deliveries

If a customer refuses delivery of an order without a valid reason:

  • Shipping charges may not be refunded.

  • Return shipping fees may be deducted from any applicable refund.

13. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

[STORE NAME]

Email: [Neelzostore@gmail.com]

Phone: [9315859349]

Address: [NA]

Website: [Neelzo.com]

We are committed to resolving customer concerns fairly and efficiently.