Shipping Policy

Shipping Policy

Last Updated: [23-06-2026]

Thank you for shopping with [Neelzo]. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and ship orders.

1. Order Processing Time

All orders are processed within [PROCESSING TIME] after payment confirmation.

Please note:

  • Orders are processed only on business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may be extended during peak seasons, sales events, or unforeseen circumstances.

Once your order has been processed and shipped, you will receive a confirmation email or SMS with tracking details.

2. Shipping Methods Available

We work with trusted courier and logistics partners to deliver orders across eligible locations.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping

  • Same-Day Delivery (where available)

  • Cash on Delivery (COD) (if available)

Shipping options available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping (India)

  • Standard Shipping: [3-4 BUSINESS DAYS]

  • Express Shipping: [2 BUSINESS DAYS]

  • Same-Day Delivery: [IF APPLICABLE]

Delivery timelines are estimates and may vary depending on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • High-demand periods

4. Shipping Costs

Shipping charges are calculated based on factors such as:

  • Order value

  • Delivery location

  • Shipping method selected

  • Product size and weight

Shipping Rates

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [SHIPPING COST]

  • Free Shipping: Available on orders above [FREE SHIPPING THRESHOLD]

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

5. Tracking Information

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A tracking link (where available)

Tracking information may take up to [1 HOURS] to become active after shipment.

Customers can use the provided tracking number to monitor the status of their delivery.

6. Delivery Issues and Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Incorrect shipping information provided by customers

In case of significant delays, we will make reasonable efforts to keep customers informed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete shipping information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • Orders may be returned to us by the courier.

We are not responsible for delays or losses resulting from incorrect address information.

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept the package

the order may be returned to us.

Additional shipping charges may apply for reshipment requests.

9. Lost, Damaged, or Missing Packages

If your package:

  • Arrives damaged,

  • Appears tampered with, or

  • Is marked delivered but not received,

please contact us within [4 DAYS] of the delivery date.

We may require:

  • Order details

  • Photographs of damaged packaging

  • Additional information to investigate the issue

Each case will be reviewed individually with the shipping carrier.

10. International Shipping

International Orders

[Neelzo] [DOES / DOES NOT] currently offer international shipping.

If international shipping is available:

  • Delivery times vary by destination country.

  • Customs duties, taxes, and import fees may apply.

  • Customers are responsible for any customs-related charges imposed by their local authorities.

  • International shipping delays caused by customs clearance are beyond our control.

Estimated international delivery timeframe:

[X-X BUSINESS DAYS]

11. Contact Us

If you have any questions regarding shipping or your order status, please contact us:

[STORE NAME]

Email: [Neelzostore@gmail.com]

Phone: [9315859349]

Address: [NA]

Website: [neelzo.com]

We are happy to assist you with any shipping-related concerns.