Terms of Service

Last Updated: [23-06-2026]

Welcome to [Neelzo]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using this website, you represent that:

• You are at least 18 years old or have the consent of a parent or legal guardian.

• You have the legal capacity to enter into binding agreements.

• The information you provide is accurate and complete.

2. Account Terms

To access certain features of our website, you may be required to create an account.

You agree to:

• Provide accurate and current information.

• Maintain the confidentiality of your account credentials.

• Accept responsibility for all activities under your account.

• Notify us immediately of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

• Modify prices at any time without prior notice.

• Correct pricing errors or inaccuracies.

• Refuse or cancel orders affected by incorrect pricing.

Accepted payment methods may include:

• UPI

• Debit Cards

• Credit Cards

• Net Banking

• Wallets

• Cash on Delivery (if available)

Payments are processed through secure third-party payment gateways.

4. Product Descriptions

We strive to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

• Colors may vary due to screen settings.

• Product packaging may differ from displayed images.

• Minor variations may occur depending on manufacturers and suppliers.

We do not guarantee that all product descriptions are error-free.

5. Order Acceptance and Cancellation

Submitting an order does not guarantee acceptance.

We reserve the right to:

• Accept or reject any order.

• Cancel orders due to stock unavailability.

• Cancel orders suspected of fraud or unauthorized activity.

• Cancel orders due to pricing or technical errors.

If payment has already been processed for a cancelled order, a refund will be initiated according to our Refund Policy.

6. Shipping and Delivery

We aim to process and dispatch orders promptly.

Delivery timelines are estimates only and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Force majeure events

• Remote delivery locations

Orders are generally processed within [BUSINESS DAYS] business days unless otherwise stated.

We are not responsible for delays caused by third-party shipping providers.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Generally:

• Return requests must be submitted within [RETURN PERIOD] days of delivery.

• Returned products must be unused and in original packaging.

• Certain products may be non-returnable for hygiene, safety, or legal reasons.

Approved refunds will be processed within [REFUND PERIOD] business days.

8. Prohibited Uses

You agree not to:

• Violate any applicable law or regulation.

• Use the website for fraudulent purposes.

• Attempt unauthorized access to our systems.

• Interfere with website security or functionality.

• Upload harmful software, malware, or viruses.

• Use automated tools to scrape or extract data.

• Impersonate another individual or entity.

• Engage in activities that disrupt other users' experience.

Violation of these restrictions may result in immediate termination of access.

9. Intellectual Property

All content available on the website, including:

• Logos

• Trademarks

• Text

• Graphics

• Images

• Product listings

• Website design

is owned by or licensed to [Neelzo] and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

• Third-party content

• Privacy practices

• Service availability

• Actions or omissions of third parties

Use of third-party services is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, [Neelzo], its owners, employees, affiliates, and partners shall not be liable for:

• Indirect damages

• Incidental damages

• Consequential damages

• Loss of profits

• Loss of data

• Business interruption

arising from the use of or inability to use our website, products, or services.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

12. Indemnification

You agree to indemnify and hold harmless [Neelzo], its directors, employees, partners, and affiliates from any claims, losses, damages, liabilities, and expenses arising from:

• Your violation of these Terms

• Your misuse of the website

• Your infringement of any third-party rights

13. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including:

• Natural disasters

• Government actions

• Strikes

• Internet outages

• Supply chain disruptions

• Pandemic-related restrictions

14. Modifications to Terms

We reserve the right to update or modify these Terms at any time.

Updated Terms will be posted on this page with a revised effective date.

Continued use of the website after modifications constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [ Delhi, INDIA].

16. Contact Information

For questions regarding these Terms of Service, please contact:

[STORE NAME]

Email: [Neelzostore@gmail.com]

Phone: [9315859349]

Address: [NA]

Website: [Neelzo.com]